Some clinicians would rather onboard patients live. Below is an example script:

I’d love to take a moment to recommend a tool that I think could benefit your treatment. It’s called Lucid Care, and it’s for iPhones only.

Lucid is an app that helps you keep track of things like mood, sleep, and other symptoms that matter for treatment. You can log things yourself, and, even easier, the app can also pull data from wearables and your phone. To benefit the most, you should track everything. If not, I’d like for you to please input [optional personalize: track your medications, how you’re feeling, your sleep and activity]

Before our next session, you’ll use the app to send me a short summary of how you’ve been doing. It’s private - only you and I can see it. This helps me see patterns or changes and provides a jumping off point for our appointment so we can dig deeper together.

Before our next session, please download the app and start using it. I’ll send you instructions.

Thanks for being willing to try this out! 

Lucid is only available for:

• iPhones only (Android release anticipated in 2025)

• 17 years or older.

Clinical use cases:

Lucid is best used when there’s a reason for or love of tracking. It is not meant to be an app that clients use daily for life. Some use cases:

• New patients to jump-start sessions

• Medication initiation / tapering

• Fluctuating / cyclical moods or behaviors

• Ambiguous presentation / assessment that may benefit from more data

• Insomnia or unclear sleep; ideally with a wearable and not overly anxious about optimizing sleep

• Those with clear love for data and strong belief that care is better with more “objective” data

IV. Tips & Tricks

What are some best practices for using Lucid with my patients?

Case studies show that patients are more likely to use Lucid if they believe it’s helpful for their care. This is best implemented as clinicians mentioning an insight or interesting data point during their session.

Interestingly, both patients and clinicians worry that the other will perceive Lucid as an added “burden.” We have found that this is best addressed by clinicians saying something along the lines of, “Thank you - this data is really helpful.” This then increases patient motivation to check-in and reduces their anxiety about being “too much,” which further incentivizes their use and improves data quality.

We’d love to hear your experience too – what’s working and what’s not.

What if my patient isn’t checking in or using Lucid?

Please let us know! Some tips:

• Share that the report is helpful for you

  • Why? We’ve heard that users are worried that their data is “too much” for their clinician and burdens them. Sharing that the report is helpful alleviates their concerns and validates that their use of the app is valuable.

• Ask why.

  • If it’s out of your hands, they can send feedback to us through the app or email us. We are actively working with users to help create an experience that is delightful and deliver insights.

  • Sometimes, users feel ashamed about their actions.

• Ask us (the Lucid team) to check in on your patients and send a gentle reminder email.

  • We know that you probably don’t have much spare time. We’re happy to send a friendly email, if you’d like.

In the long-term, we understand that not all users will check-in consistently for months on end. We plan to use machine learning to surface predictions to decrease the need to self-report.

V. Privacy

How does Lucid keep user’s data secure?

We enforce data security and privacy in 3 key ways:

• Technical controls: We store all data securely using trusted services like Amazon Web Services (AWS). Each user is given a unique, anonymous ID to protect their identity. All patient data is encrypted while it is being sent or stored, ensuring it stays safe. Additionally, we have strict access controls in place, so only authorized individuals can view the data.

• Users are in control. The Lucid app explicitly states what data we are gathering and why. Users must opt in to data sharing; they have full control of whether or not to integrate with and share passively collected data like Apple Health. Users can stop sharing at any time.

• Legally, users can email us and request their own data and/or request their data be deleted. This ensures that we are in compliance with state-level laws (e.g., California’s).

• Clinically, we have implemented controls for clinician report access (discussed above), including authentication.

We use best practices such as encryption, anonymization, and secure access controls. We are finalizing HIPAA compliance.

Who has access to Lucid’s data?

Patients and clinicians: Clients control what they share and when on the app; they can always request their data be deleted. Clinicians can see the report. If a patient’s device is stolen, they can request a remote wipe out of all their data.

Lucid has access to data in an encrypted, anonymized fashion. No one on Lucid’s team pulls data in an identified way. We would only look into a specific user if the user asks us to.

Does Lucid share or sell data?

We do not and will not sell identifiable data. In the future, we might share anonymized, de-identified data with select third-party vendors and partners. The purpose of this would be to: 1) inform psychiatric research or 2) advance the field of psychiatry in some way. Users can always opt out of data sharing at any time.

Does Lucid integrate with my EMR?

Not yet! One day.

VI. Contact & Expectations

For questions, concerns, or feedback: please reach out to clara@lucid.care or support@lucid.care.

Clara’s cell is 703-402-0780 and her personal Calendly is here.

How much does Lucid cost? How can I pay?

We are currently rolling out a “founding clinician” plan of a one-time, discounted payment for 12-month access. We accept payment via ACH, wire, check, or Venmo. Please let us know if you prefer credit card payments.

How do I start?

1) Partnership Agreement and payment We have a 1.5-page Partnership Agreement. This outlines roles and responsibilities, confidentiality, payment, and more. After this is signed, we send along an invoice that is tailored to your practice.

2) Onboarding Materials: We ask you for your preferred email for clinician reports. After that, it takes us less than 24 hours to finalize you in our system. Then, we send along a forwardable email to your patients. That’s it! Start whenever.

3) Check-ins: We email you every few weeks to check-in, ask for (optional) feedback, and notify you of any relevant updates. We are always available asynchronously and always happy to chat live.

Thank you for joining us!! We’re so thankful to have you.

Can I be featured in marketing materials?

Yes! We’re featuring a few of our clinician partners on our website and in user-facing materials. Just let us know if you’d like to be included!