Some clinicians would rather onboard patients live. Below is an example script:

I’d love to take a moment to recommend a tool that I think could benefit your treatment. It’s called Lucid Care, and it’s for iPhones only.

Lucid is an app that helps you keep track of things like mood, sleep, and other symptoms that matter for treatment. You can log things yourself, and, even easier, the app can also pull data from wearables and your phone. I’d like for you to please input [optional personalize: track your medications, how you’re feeling, your sleep and activity]

Before our next session, you’ll use the app to send me a short summary of how you’ve been doing. It’s private - only you and I can see it. This helps me see patterns or changes and provides a jumping off point for our appointment so we can dig deeper together.

Before our next session, please download the app and start using it. I’ll send you instructions. Thanks for being willing to try this out! 

Lucid is only available for:

• iPhones only (Android release anticipated in 2025)

• 17 years or older.

Clinical use cases:

Lucid is best used when there’s a reason for or love of tracking. It is not meant to be an app that clients use daily for life. Some use cases:

• New patients to jump-start sessions

• Med changes – initiation, tapering, optimization, etc.

• Fluctuating / cyclical moods or behaviors eg impact of hormonal changes

• “Optimizers” - those who love data. Common archetypes we see are: executives, high performers, founders, athletes (often those who already have a wearable device)

• Ambiguous presentation that may benefit from more clarity

• Insomnia or unclear sleep impact

IV. Tips & Tricks

I’m having a hard time onboarding my first few patients.

That’s okay! We’ve found that the first few patients are the hardest to onboard - it’s hard to remember to bring up Lucid during an appointment. Some strategies below:

🛠️ WORKFLOW INTEGRATION

1. Offer Lucid to all new patients as part of your intake process. If patients like it, great! If not, no worries – it’s entirely optional.

2. Identify specific use cases. See “Clinical use cases” above.

📌 SIMPLE REMINDERS

1. Add a sticky note on your computer with “Lucid?” 

2. Print Lucid flyers for your waiting room for patients

🌐 PATIENT TOUCHPOINTS

1. Create an EMR dot phrase for patient instructions

   .lucid → I recommend trying a free app called Lucid Care to help track your mental health and progress. It’s especially useful for medication changes or if you're noticing changes related to mood, energy, or hormones, and you want more day-to-day information. You can download it by searching "Lucid Care" in the iOS App Store or visiting www.lucid.care.

2. Add Lucid to your website so patients can explore and download it anytime. An example blurb with a) description and b) link to our website.

   We’re excited to offer Lucid Care, a free app that helps you better understand your mental health between sessions. With Lucid, you can track what matters most to you (mood, medications, energy, and more). You can also connect your wearable device and other data sources for deeper insights. Lucid helps you and me discover patterns earlier and personalize your care even more effectively. Lucid was founded by a doctor and received recognition from the American Psychiatric Association.

   Learn more here: https://lucid.care/

What are some best practices after onboarding?

Patients are more likely to use Lucid if they believe it’s helpful for their care. Interestingly, both patients and clinicians worry that the other will perceive Lucid as an added “burden.”

Some recommendations:

• Clinicians say something along the lines of, “Thank you - this data is really helpful”

• Clinicians mention an insight or data point based on Lucid’s report during the session

The result: Increased patient motivation to check-in and reduced anxiety about being “too much” -> better data quality.

What if my patient isn’t checking in or using Lucid?

That’s okay! Lucid is not for everyone. Some tips:

• Share that the report is helpful. We’ve heard that users are worried they will burden their clinician with too much data. Sharing that the report is helpful alleviates their concerns and validates that their use of the app is valuable.

• Ask why. If it’s out of your hands, they can send feedback to us through the app or email us.

• Ask us (the Lucid team) to check in. We’re happy to send a friendly email, and we’re always happy to jump on a 10-minute call.

In the long-term, we understand that not all users will check-in consistently for months on end. We plan to use machine learning to surface predictions to decrease the need to self-report.

V. Privacy

How does Lucid keep user’s data secure?

We are HIPAA compliant. We use best practices such as encryption, anonymization, and secure access controls. A summary of how we ensure security and privacy:

• Technically: We store data securely using trusted services like Amazon Web Services (AWS). Each user is given a unique, anonymous ID. All data are encrypted while it is being sent or stored. Only authorized individuals can view the data.

• Users are in control. The app explicitly states what data we are gathering and why. Users must opt in to data sharing; they have full control and can stop sharing at any time. If a patient’s device is stolen, they can request a remote wipe out of all their data.

• Legally, users can request revisions and deletions to their own data.

• Clinically, we have implemented controls for clinician report access (discussed above), including authentication.

See our Privacy page for more details.

Who has access to Lucid’s data?

Patients and clinicians. Certain team members at Lucid can access the data as well. We are all trained on HIPAA compliance and handle data securely and privately. We only pull identifiable data if a user asks us to.

We do not and will not sell identifiable data. In the future, we might share anonymized, de-identified data with select third-party vendors and partners. The purpose of this would be to: 1) inform psychiatric research or 2) advance the field of psychiatry in some way. Users can always opt out of data sharing at any time.

Does Lucid integrate with my EMR?

Not yet! One day.

VI. Contact & Expectations

How much does Lucid cost? How can I pay?

We are currently rolling out a “founding clinician” plan of a one-time, discounted payment for 12-month access or a “pay what you can” (minimum of $10 / month to cover data storage costs).

We accept payment via ACH, wire, check, or Venmo. Please let us know if you prefer credit card payments.

How do I start?

1) Partnership Agreement and payment We have a 1.5-page Partnership Agreement. This outlines roles and responsibilities, confidentiality, payment, and more. After this is signed, we send along an invoice that is tailored to your practice.

2) Onboarding Materials: We ask you for your preferred email for clinician reports. After that, it takes us less than 24 hours to finalize you in our system. Then, we send along a forwardable email to your patients. That’s it! Start whenever.

3) Check-ins: We email you every few weeks to check-in, ask for (optional) feedback, and notify you of any relevant updates. We are always available asynchronously and always happy to chat live.

Thank you for joining us!! We’re so thankful to have you.

Can I be featured in marketing materials?

Yes! We’re featuring a few of our clinician partners on our website and in user-facing materials. Just let us know if you’d like to be included!

Contact:

For questions, concerns, or feedback: please reach out to clara@lucid.care or support@lucid.care.

Clara’s cell is 703-402-0780 and her personal Calendly is here.