Lucid’s Commitment to Privacy and Security

Our Promise

At Lucid, keeping your personal and health information safe is one of our top priorities. Whether you're a patient or a clinician, we want you to feel confident that your data is protected at every step.

We safeguard all sensitive information that is shared with us, including everything that is gathered from the mobile app and anything that falls under Protected Health Information (PHI).

How We Keep Information Safe

1. Data Encryption

  • We encrypt all gathered data while it's stored and while it’s being transmitted (such as from the app to our databases and when we send clinician reports). 

  • We use strong industry-standard encryption technology, like AES‑256, to make sure data stay secure and unreadable to anyone who shouldn't have access.

2. Secure Access

  • Only authorized team members (like technical staff) can access your information, and only when it’s necessary to care for you or support the system.

  • We use strong passwords, two-factor authentication, and role-based access to limit who can see what.

3. Private by Design

  • From the moment we build a feature, we design with privacy in mind.

  • All our staff are trained at least annually on how to handle sensitive information, and we have strict rules in place to prevent misuse.

4. Ongoing Monitoring

  • Our systems are monitored for unusual activity. If anything looks off, we investigate right away.

  • If there were ever a security issue that affects data, we’d let users know quickly and take action right away.

5. Trusted Partnerships

  • We only work with vendors and partners who meet our high security standards, such as Google and Amazon Web Services.

  • Anyone who helps us handle patient data signs a HIPAA Business Associate Agreement – a legal commitment to protecting your privacy.

6. Regular Checkups (for Our Systems!)

  • Just like you get a checkup with your doctor, we regularly test our systems to spot and fix any weaknesses.

  • We also update our policies when needed to keep up with the latest best practices.

7. You’re in Control

  • You’re always in control of your data. You choose what to share with Lucid.

  • We honor requests to review, update, or delete information.

8. Responsible AI Use

  • Lucid does not use PHI to train our AI models.

  • We are dedicated to using AI responsibly, ethically, and purposefully for care.


We’re dedicated to keeping your data private and secure. Please reach out to support@lucid.care if you have any questions.

Last updated: January  8, 2025